At Lucia Wears, we want you to be completely satisfied with your purchase of Fashion Accessories, Athletic Wear, and Outerwear. Please read our policy carefully before placing an order.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be in their original condition, unused, and with all tags intact.
- To initiate a return, contact us at [email protected] with your order details.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via Cash on Delivery refund at the time of your next purchase or as agreed with our support team.
- Please note that shipping charges are non-refundable.
Exchanges
- Currently, we do not offer direct product exchanges. Please place a new order for the desired item.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us immediately at [email protected].
- We will arrange for a replacement or refund promptly after verification.
Contact Us
For any questions regarding returns or refunds, reach out to us at [email protected].